BORA hansgrohe German Professional CyclingBand of Brothers


You ordered an item you’d like to return? Read the information below to see how it works. 


  •  All items should be in top condition, that means unworn and unwashed with the original tags attached. 
  •  You can return or exchange your order within 14 days. - [Right of withdrawal](/withdrawal) 


  • If your purchased goods have a quality defect, material or production faults, this is a case of complaint.


  • If you do not like the ordered goods, you can return them within the period, i. H. revoked from receipt of the goods by clear declaration. 
  • The revocation does not require any justification or binding form and can be made in text form by e-mail. 


Customer Service:


If you would like to return your order because of quality defects or size problems, please contact our customer service: 


Customer Service: 


PLEASE NOTE: Due to the high workload, it may take up to 72 hours to receive an answer. 



You can also easily return your order.  And that's how it works: 


  • Pack the item and print the return label you received as a PDF with your online invoice.
  • Prepare the package. 
  • Attach the return label to the package and hand it in at a branch of DHL / Post or a post partner. 
  • Please keep your confirmation of delivery until everything has been done to your satisfaction. 



  • The amount will be refunded within 72 hours after receiving your package in our distribution center. 
  • Please note that our payment provider usually needs 7 - 10 working days to fully refund your amount. 


Returns of orders with gift cards 

  • Please note: Vouchers cannot be paid out in cash. 


Returns of promotional orders 

  • Vouchers that are awarded as part of a promotion are valid in the event of a complaint/return as long as the general conditions of the respective promotion are still met. 
  • Please note that returning an item purchased as part of a promotion will void the promotion. 
  • This means that the entitlement to the free item or the savings expires.


If you have any general questions, please contact our customer service: