Returns:
You ordered an item you’d like to return? Read the information below to see how it works.
- All items should be in top condition, that means unworn and unwashed with the original tags attached.
- You can return or exchange your order within 14 days. - [Right of withdrawal](/withdrawal)
- If your purchased goods have a quality defect, material or production faults, this is a case of complaint.
- If you do not like the ordered goods, you can return them within the period, i. H. revoked from receipt of the goods by clear declaration.
- The revocation does not require any justification or binding form and can be made in text form by e-mail.
Customer Service: shop@bora-hansgrohe.com
If you would like to return your order because of quality defects or size problems, please contact our customer service:
Customer Service: shop@bora-hansgrohe.com
PLEASE NOTE: Due to the high workload, it may take up to 72 hours to receive an answer.
Returns
You can also easily return your order. And that's how it works:
- Pack the item and print the return label you received as a PDF with your online invoice.
- Prepare the package.
- Attach the return label to the package and hand it in at a branch of DHL / Post or a post partner.
- Please keep your confirmation of delivery until everything has been done to your satisfaction.
Refund
- The amount will be refunded within 72 hours after receiving your package in our distribution center.
- Please note that our payment provider usually needs 7 - 10 working days to fully refund your amount.
Returns of orders with gift cards
- Please note: Vouchers cannot be paid out in cash.
Returns of promotional orders
- Vouchers that are awarded as part of a promotion are valid in the event of a complaint/return as long as the general conditions of the respective promotion are still met.
- Please note that returning an item purchased as part of a promotion will void the promotion.
- This means that the entitlement to the free item or the savings expires.
If you have any general questions, please contact our customer service: shop@bora-hansgrohe.com